Here’s what to expect
during a Hazel consultation
Your consultation is built around understanding you, not just your symptoms.
Together, you'll talk through what's been going on: your health history, the lifestyle factors at play, and the kind of care you're actually looking for.
By the end of your appointment, you'll have a clearer understanding of what's happening in your body, and a real plan for what comes next.
Australian registered doctors, clinicians and specialists
Evidence-based, personalised and collaborative care
Private, secure and confidential healthcare
What to expect from your appointment
YOUR CONSULTATION
Private 1:1 video consultations
with Australian-registered women's health doctors and specialists
duration
40 minutes of dedicated time to talk through your symptoms, history and what comes next
Location
Available Australia-wide, from capital cities to regional and remote communities
What do I need
All you need is your phone or laptop, a stable internet connection, and a quiet space
No travel, no waiting rooms, no taking a day off work to be seen
Here’s how a Hazel consultation works
Before your appointment
Once you've booked, you'll get a confirmation and access to your Hazel patient platform.
From there, we'd like to get to know you a little: you'll be prompted to provide your health history, what's been going on, and anything else you think we should see, like previous results or scans. This helps your Hazel doctor build a picture before you meet, so you can spend the appointment talking, not catching them up.
You don't need to have everything sorted. Just share what feels relevant. We'll guide you through the rest.
During your appointment
Your Hazel clinician will lead the conversation, listening, asking the right questions, and pulling together a picture of what might be going on.
This will be a supportive, judgement-free environment where there's space to talk through everything you want to cover, without rushing.
Hazel doctors take an evidence-based, individualised approach, which may include medical, lifestyle or holistic support depending on what's right for you.
Types of questions we may ask you
When your symptoms started and how they've changed
Your cycle, hormones or relevant health history
Any previous diagnoses, testing, treatments or care experiences
How symptoms are showing up in your daily life
Your treatment preferences, whether that's natural, conventional, or a mix of both
What kind of support or next steps you're hoping for
After your appointment
You'll come away with a clear plan built around your symptoms, your goals, and what you actually want from your care.
Depending on what's needed, that might include treatment, testing, referrals, lifestyle support, or further investigation.
Your care doesn’t stop there
Your care at Hazel is built around continuity.
You can keep seeing the same Hazel GP across follow-ups, with your plan adjusting as things shift.
When you need more, our wider team is here too: gynaecology, psychology, naturopathy, sexology, dietetics, plus in-person specialists through our national referral network, all working from the same notes so you never have to start your care over again.
Care you can trust
Hazel care is delivered by qualified clinicians, held to Australian standards, and built to keep your information safe.
Australian registered doctors, clinicians and specialists
Evidence-based and collaborative care
Private, secure and confidential consultations
Care aligned with Australian clinical and prescribing standards
Your personal and health information handled securely, with privacy at the centre of your care
Frequently asked questions
Can I access Hazel if I live in a regional or remote area?
Yes. Hazel works Australia-wide. Whether you're in a capital city, a regional town or somewhere genuinely remote, you can see a women's health doctor without the waitlist or the four-hour drive.
What if I don't have a diagnosis yet?
Honestly, that's why Hazel exists. So many women arrive here without a diagnosis, or after years of being dismissed, misdiagnosed, or told their symptoms are "just part of being a woman." Some are looking for a second opinion. Some are starting from scratch. Wherever you are, your Hazel doctor will take your symptoms seriously and help you work out what's actually going on.
Will I keep seeing the same clinician?
Where possible, yes. Continuity matters, and follow-ups are designed so you can keep seeing the same doctor over time. All of our doctors are trained in the same evidence-based approach to women's health, and your notes follow you across the team, so any of our doctors can pick up your care where it left off.
When isn't Hazel the right place for care?
Hazel is a specialist women's health clinic, so we're not built for everything. We're not the right place for emergencies, urgent in-person care, acute illnesses outside women's health like colds or flu, or script-only requests without a consultation. If you're not sure whether Hazel fits, our care team can help.
Will Hazel replace my GP?
No. Hazel is a specialist women's health service that works in conjunction with your GP, not in place of them. Your GP looks after the full picture of your health; Hazel focuses specifically on the women's health concerns that benefit from dedicated time and expertise.
Are appointments private and confidential?
Always. Your symptoms, your history, the questions you've never asked anyone: all of it stays between you and your Hazel doctor. Consultations are held on a secure platform, and protected by Australian privacy and clinical confidentiality laws.See how we handle privacy and security →
Can Hazel support complex or overlapping symptoms?
Yes, and we'd argue it's where we do our best work. Hormones, pelvic health, mood, energy, sleep, gut: it's all connected, and your Hazel doctor will treat it that way. You won't have to repeat your story across appointments or convince anyone the symptoms are related.
How does Hazel provide effective treatment through telehealth for conditions that are traditionally managed in person?
Hazel follows strict clinical care guidelines to deliver safe and effective treatment via telehealth. Many conditions can be assessed and treated remotely; however, for cases requiring in-person care — such as diagnostic tests, blood work, or scans — Hazel can assist in arranging these tests and ensuring all necessary information is gathered for effective treatment.
What kind of treatment does Hazel offer?
Hazel offers the full range of evidence-based women's health treatment, which may include prescription medication, supplements, lifestyle changes, holistic approaches, referrals or further investigation. What matters as much as the clinical picture is what you want. Some women want to try lifestyle changes first. Some want to avoid pharmacological treatment altogether. Some want medication on the table from day one. Your care plan reflects what's clinically right and what feels right to you.
Do I need a referral to book?
No referral needed. You can book any appointment directly through Hazel, online, whenever it suits you.
Is Hazel virtual only?
Hazel is virtual first, not virtual only. Most of your care happens online, so you can see your clinician from wherever you are. When something needs to happen in person, like a physical exam, scan, blood test or procedure, your Hazel doctor will refer you into our trusted network of in-person services nationwide.
