The standards
behind your care
Seeking support for your health is personal. When you're trusting a clinic with your health and your information, you should be able to see how it actually operates.
This page is the full picture: how our clinicians are registered, how we approach prescribing, how your data is handled, and where Hazel is and isn't the right place for care.
Healthcare designed to help women and people assigned female at birth feel heard, informed and supported
Australian registered doctors, clinicians and specialists
Evidence-based, personalised and collaborative care
Private, secure and confidential healthcare
Who you're trusting with your care
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Seen only by the clinicians and
care team involved in your care
Your consultations, your records, and your messages are only seen by the Hazel clinicians and care team members directly involved in your care.
This includes the doctors and clinicians you see, plus the care team members and nurses who help coordinate your treatment, results, and follow-ups. Access is restricted to people who genuinely need it to support your care.
Built to Australian
privacy standards
Hazel handles your personal and health information under the Privacy Act 1988 and the Australian Privacy Principles (APPs), the laws that govern how healthcare providers in Australia collect, store, and use patient information.
Your data,
stored
in Australia
Treatment decisions follow Australian clinical guidelines and what's right for you, not a fixed protocol.
Built in-house,
not shared
with third parties
The Hazel platform is built in-house, so your data stays with us. We don't sell, share, or pass your individual information to third parties.
The only third-party data we use is cookie-based analytics (the same kind any website uses), and any cohort-level analysis we do internally is done on de-identified data, never on individuals.
Frequently asked questions
What if I don’t have a diagnosis yet?
Honestly, that's why Hazel exists. So many women arrive here without a diagnosis, or after years of being dismissed, misdiagnosed, or told their symptoms are "just part of being a woman" Some are looking for a second opinion. Some are starting from scratch. Wherever you are, your Hazel doctor will take your symptoms seriously and help you work out what's actually going on.
Do I need a referral to book?
No referral needed. You can book any appointment directly through Hazel, online, whenever it suits you.
What kind of treatment does Hazel offer?
Hazel offers the full range of evidence-based women's health treatment, which may include prescription medication, supplements, lifestyle changes, holistic approaches, referrals or further investigation. What matters as much as the clinical picture is what you want. Some women want to try lifestyle changes first. Some want to avoid pharmacological treatment altogether. Some want medication on the table from day one. Your care plan reflects what's clinically right and what feels right to you.
Is Hazel virtual only?
Hazel is virtual first, not virtual only. Most of your care happens online, so you can see your clinician from wherever you are: home, work, on the road, in between school pick-ups. When something needs to happen in person, like a physical exam, scan, blood test or procedure, your Hazel doctor will refer you into our trusted network of in-person services nationwide.
Can I access Hazel if I live in a regional or remote area?
Yes. Hazel works Australia-wide. Whether you're in a capital city, a regional town or somewhere genuinely remote, you can see a women's health doctor without the wait list or the four-hour drive.
Are appointments private and confidential?
Always. Your symptoms, your history, the questions you've never asked anyone: all of it stays between you and your Hazel doctor. Consultations are held on a secure platform, and protected by Australian privacy and clinical confidentiality laws.
Can Hazel support complex or overlapping symptoms?
Yes, and we'd argue it's where we do our best work. Hormones, pelvic health, mood, energy, sleep, gut: it's all connected, and your Hazel doctor will treat it that way. You won't have to repeat your story across appointments or convince anyone the symptoms are related.
Can I access different types of specialists through Hazel?
Yes, and this is one of the things we're proudest of. Hazel has a full in-house team of women's health clinicians: GPs, gynaecologists, psychologists, naturopaths, sexologists and dietitians, all collaborating on your care under one roof. Beyond our team, we have a referral network of trusted in-person services and specialists nationwide, so your care can extend wherever you need it to go.
Will I keep seeing the same clinician?
Where possible, yes. Continuity matters, and follow-ups are designed so you can keep seeing the same doctor over time. That said, all of our doctors are trained in the same evidence-based approach to women's health, and your notes follow you across the team, so any of our doctors can pick up your care where it left off. If your needs involve other specialists in our network, the same applies. You won't be starting from scratch or repeating your story.
When isn't Hazel the right place for care?
Hazel is a specialist women's health clinic, so we're not built for everything. We're not the right place for:
Emergencies, please call 000 or visit your nearest emergency department
Urgent in-person care, your GP or an after-hours clinic is the right call
Acute illnesses outside women's health, like colds, flu or general infections, where your regular GP or a general telehealth is better suited.
Script-only or medical certificate requests without a consultation
If you're not sure whether Hazel fits, our care team can help, just get in touch.
Will Hazel replace my GP?
No. Hazel is a specialist women's health service that works in conjunction with your GP, not in place of them. Your GP looks after the full picture of your health; Hazel focuses specifically on the women's health concerns that benefit from dedicated time and expertise. With your permission, we can share notes with your GP so your care stays connected.
