The standards
behind your care
Seeking support for your health is personal. When you're trusting a clinic with your health and your information, you should be able to see how it actually operates.
This page is the full picture: how our clinicians are registered, how we approach prescribing, how your data is handled, and where Hazel is and isn't the right place for care.
Healthcare designed to help women and people assigned female at birth feel heard, informed and supported
Australian registered doctors, clinicians and specialists
Evidence-based, personalised and collaborative care
Private, secure and confidential healthcare
Who you're trusting with your care
What our quality of care looks like
How data stays safe at Hazel
Seen only by the clinicians and
care team involved in your care
Your consultations, your records, and your messages are only seen by the Hazel clinicians and care team members directly involved in your care.
This includes the doctors and clinicians you see, plus the care team members and nurses who help coordinate your treatment, results, and follow-ups. Access is restricted to people who genuinely need it to support your care.
Built to Australian
privacy standards
Hazel handles your personal and health information under the Privacy Act 1988 and the Australian Privacy Principles (APPs), the laws that govern how healthcare providers in Australia collect, store, and use patient information.
Your data,
stored
in Australia
Treatment decisions follow Australian clinical guidelines and what's right for you, not a fixed protocol.
Built in-house,
not shared
with third parties
The Hazel platform is built in-house, so your data stays with us. We don't sell, share, or pass your individual information to third parties.
The only third-party data we use is cookie-based analytics (the same kind any website uses), and any cohort-level analysis we do internally is done on de-identified data, never on individuals.
Your records are yours
You have the right to access your records at Hazel, ask for them to be corrected if something's wrong, and request a copy at any time.
If you decide Hazel isn't right for you, your records stay yours, you can take them with you or request they be deleted, subject to the record-retention requirements that apply to healthcare providers in Australia.
Frequently asked questions
How do I access or request a copy of my records?
You have the right to access your records at Hazel at any time. You can request a copy through your patient portal, or by contacting our care team directly.
Will my records be shared with my regular GP?
Only with your permission. If you'd like your Hazel care notes shared with your regular GP or other healthcare providers, we can arrange that, with your consent. Without your consent, your Hazel records stay within Hazel
Can I check the AHPRA registration of a Hazel clinician
Yes. AHPRA maintains a public register of all registered healthcare practitioners in Australia at ahpra.gov.au. You can search by name to verify any of our medical doctors, specialists, or psychologists.
