Have questions?

Bookings & Billing

How do I book an appointment?
Do I need a referral?
What happens if I need to reschedule/cancel my upcoming appointment?
Can I claim medication or services provided by Hazel through my private health insurance?
What kind of consultation should I book?


How long will it take for me to receive my order?
How do I place an order?
Do prescriptions expire?


Does Hazel provide care for members of the LGBTQIA+ community?
Who is Hazel for?
What sort of health practitioners does Hazel connect me with?
I have test results or lab work from other practitioners, can I share that with my Hazel doctor?
What sort of treatments are available with Hazel?

Privacy and Security

Will my consultation and patient information be shared with My Health Records?
How will my medical results be shared with my practitioner?


What is telehealth?
What is the most suitable web browser for Hazel consultations?
Do I need a webcam/camera and microphone to access my Hazel consultation?


What types of treatments does Hazel offer?
Can I access medicinal cannabis through Hazel?
Is medicinal cannabis legal in Australia?

Platform Navigation

How do I update my personal details?
How do I access the repeat prescriptions of my medication?